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Terms of payment and cancelation
Terms of payment and travel
It is important that the traveller is familiar with the General terms and conditions of travel. By making payment, you are showing that you have accepted these terms of travel.
Full payment is required at the time of booking. When making your booking you should quote the credit card number from which payment is to be taken. We will send you confirmation by email once payment has been authorised. All prices are stated and charged in Euros.
The following cards are accepted for payment: Visa and MasterCard.
• If you do not intend to use your booked hotel room, cancel your reservation as soon as possible here on our homepage. You can also fax in your cancellation to + 380 442217702.
• If the reservation is cancelled less than mentioned in the Rate Terms and Conditions before arrival to the hotel, the 100% of room rate for the first night will be charged.
Check-in / Check-out
• Usually check-in starts at 14:00 hrs (2:00 pm) on the arrival day; check-out - till 12:00 at noon on the departure day.